RETURNS & EXCHANGE
Your satisfaction is our priority. If you are not satisfied with your purchase then we are here to resolve your concern/issue. We will be delighted to consider any item in a saleable condition, with its receipt and original packing. Please note that images of each product’s color and design may vary slightly from actual product's color and design, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time, size and other factors. We will only be accepting those products for return that either have manufacturing issues, wrong sizes and the shipment of the wrong items.
Return Policy:
To return an item, kindly click on the following link:
https://shopify.com/66724462833/account
For further information contact our Customer Care at wecare@ethnc.com.
In regards to return processing, please note the following important pointers:
* Returns will only be accepted within 14 days of purchase
* £1.99 flat rate for shipping returns
* No fees for restocking items
* Products marked as final sale items will not be catered for returns
Damaged Goods:
We are sorry if the item you have received is damaged in any way.
Reach us at our customer care wecare@ethnc.com within 14 days of your purchase, no complaints will be catered afterwards.
After getting your return query, your order will be first checked by our relevant team and after assessment you will be offered a refund.
Refund:
If the received items are either in a damaged condition, have manufacturing issues, wrong sizes or wrong items are shipped, only then a refund will be issued via the same method that was utilised for payment of the original order.
Order Cancellation/Editing:
If you wish to submit a cancellation request, you may initiate the request via Customer Care at wecare@ethnc.com. You may cancel your order at any time before the shipping process. After the shipment of your order, you will receive an email with a tracking number against your order.
Our goal is to process and ship your order(s) as quickly as possible. Whilst we try our best to accommodate order cancellation requests, if you receive the items after the cancellation request, we recommend that you follow the return instructions.
*Ethnic reserves this right of cancelling/editing your order for the reasons including, unavailability of stock, declined in payment or the inaccuracy of pricing.
How will my order be refunded?
How will my order be refunded?
Refunds may only be issued via the same method that was utilised for payment of the original order.
When will I receive the refund for my return?
When will I receive the refund for my return?
After the return is received (items must be in perfect condition and have their inside labels), you will receive a confirmation email indicating that the amount will be refunded. It can take up to 07-21 days for an item to be received at our fulfilment centre, and it takes 2 business days from time of receipt for the refund to be processed and 7-14 business days (depending upon your bank) for the refund amount to reflect in your account.
What should I do if the return amount is incorrect?
What should I do if the return amount is incorrect?
Kindly contact our customer care and send us an email at wecare@ethnic.pk
Do you refund the shipping costs if I return all the items in an order?
Do you refund the shipping costs if I return all the items in an order?
We will issue the shipping cost if the mistake is from our end. However, we will not refund shipping cost if we have sent the accurate article.
Do I have to pay for returns?
Do I have to pay for returns?
For return of items purchased online, customer will pay for the courier charges.